AllerAlerts — Food Allergy App | AI Allergen Checker & Food Safety Scanner

Terms of Service

1. Acceptance of Terms

By accessing or using AllerAlerts ("the App") at https://www.alleralerts.com, you agree to be bound by these Terms of Service. If you do not agree, do not use the App.

2. Description of Service

AllerAlerts is a food allergen safety reference and screening tool. It helps users assess potential allergen risk in dishes and restaurant menus using a combination of curated data, rule-based analysis, and AI assistance.

3. Eligibility

You must be at least 13 years of age to use AllerAlerts. Users aged 13–17 must have parental or guardian consent. We reserve the right to terminate accounts that violate this requirement.

4. Account Registration

You agree to provide accurate registration information, maintain your password securely, notify us of any unauthorised access, and take responsibility for all activity under your account.

5. Medical Disclaimer and Limitation of Liability

Nothing in AllerAlerts constitutes medical advice, diagnosis, or treatment. "Low risk" results must never be treated as confirmation a dish is safe to eat. Always verify ingredients directly with restaurant staff before consuming any food. Always carry two epinephrine auto-injectors.

6. Community Reports

By submitting a community report, you confirm it reflects your honest personal observation, grant AllerAlerts a licence to display it, and agree not to submit false or misleading content. You agree to indemnify AllerAlerts from any claims arising from your reports, including defamation or harm to third parties.

7. Accounts and Data

Your email, allergen profile, emergency plan, test history, and community reports are stored on AllerAlerts servers when you register. AI queries (dish names, menu text, images) are processed and not stored after analysis. You may request full data deletion by contacting hello@alleralerts.com.

8. Acceptable Use

You agree not to use the App for unlawful purposes, attempt to hack or reverse-engineer the App, submit automated bot registrations, or scrape data without permission.

9. Intellectual Property

All App content — including the UI, dish database, software, and branding — is owned by or licensed to AllerAlerts. You may not copy or distribute any part of the App without written permission.

10. No Warranty

The App is provided "as is" without warranty of any kind, including warranties of merchantability, fitness for a particular purpose, or accuracy.

11. Changes to Terms

We may update these Terms at any time. Continued use after changes take effect constitutes acceptance. Contact: hello@alleralerts.com

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada for the resolution of any disputes arising out of or relating to these Terms or your use of the App.

If you are accessing the App from the United States, you acknowledge that these Terms are governed by Ontario law, and you waive any objection to this jurisdiction.

12a. Dispute Resolution

Before filing any legal claim, you agree to first contact us at hello@alleralerts.com and give us 30 days to attempt to resolve the dispute informally. Most concerns can be resolved this way. If the dispute is not resolved within 30 days of your notice, either party may pursue formal legal proceedings in accordance with Section 12.

12b. Class Action Waiver

12c. Force Majeure

AllerAlerts shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: internet or server outages, third-party API unavailability (including Anthropic's Claude API), natural disasters, acts of government, or other events outside our control. We will resume service as soon as reasonably practicable.

AllerAlerts is not affiliated with, endorsed by, or approved by any food manufacturer, restaurant chain, medical association, or regulatory body.

AllerAlerts · Operated by 1408736 Ontario Inc. · hello@alleralerts.com · https://www.alleralerts.com

Privacy Policy

1. Information We Collect

You provide: Display name, email, password (hashed), allergen profile, emergency plan, profile info (birth year, home country), and community reports.

Generated through use: AI query data (dish names, menu text, photos — not stored after processing), strip test results, menu scan history, and location data you select or grant GPS permission for.

Technical: Browser type, device type, and an anonymous reporter token for community reports.

2. How We Use Your Information

We use your data to provide app features, sync your profile across devices, send verification and reset emails, display community reports, and improve dish database accuracy. We do not sell your data or use it for advertising.

3. AI Processing

AllerAlerts uses Anthropic's Claude AI for dish and menu analysis. Your queries are sent securely to Anthropic's API and not stored by AllerAlerts or Anthropic after processing. See Anthropic's Privacy Policy.

4. Community Reports

Reports are submitted with an anonymous reporter token that cannot be linked to your name or email. Do not include personally identifying information in report text or photos.

5. Data Storage and Security

Data is stored on servers in the United States (Linode). All data in transit is encrypted using HTTPS/TLS. Passwords are hashed with bcrypt and never stored in plain text. Backups are retained for 14 days.

6. Data Retention

• Account and profile data — until you delete your account
• Community reports — until you delete them or your account
• Email verification tokens — 24 hours
• Password reset tokens — 1 hour
• AI query data — not retained after processing

7. Your Rights (GDPR / CCPA)

You may request access, correction, deletion, or portability of your data at any time by contacting hello@alleralerts.com. We respond within 30 days. You can also delete your account directly in the app.

8. Children's Privacy (COPPA)

AllerAlerts is not directed at children under 13. We do not knowingly collect data from children under 13. Contact us to remove any such data.

9. Cookies

AllerAlerts does not use advertising or tracking cookies. We use localStorage and IndexedDB for essential app functionality (profile, preferences, offline data) and a JWT session token to keep you signed in. No third-party tracking is used.

10. Third-Party Services

• Anthropic (Claude AI) — Dish and menu analysis
• Linode (Akamai) — Server hosting (United States)
• Google Fonts — Typography (your IP may be logged by Google)

11. Changes

We will notify you of significant changes by email or in-app notice. Contact: hello@alleralerts.com

12. International Transfers

Your data is stored on servers located in the United States (Linode/Akamai). By creating an account and using AllerAlerts, you acknowledge that your personal information will be transferred to and processed in the United States.

We have implemented appropriate safeguards for cross-border data transfers, including ensuring that our service providers maintain security standards consistent with this Privacy Policy. For Canadian users, these transfers are made in accordance with PIPEDA and applicable provincial privacy laws.

If you have concerns about the cross-border transfer of your data, you may contact us at hello@alleralerts.com or choose not to create an account.

12a. Canadian Users — PIPEDA and Quebec Law 25

If you are located in Canada, your personal information is also governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, if you are located in Quebec, by Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

Under these laws, you have the right to: access the personal information we hold about you; request correction of inaccurate information; withdraw consent to the collection or use of your information (subject to legal or contractual restrictions); and file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

We collect your personal information only for the purposes identified in this Privacy Policy and only with your knowledge and consent. We retain your information only as long as necessary to fulfill those purposes.

Quebec residents: In accordance with Law 25, we will notify you of any privacy incident that presents a risk of serious injury within a reasonable timeframe. Our Privacy Officer can be contacted at hello@alleralerts.com.

AllerAlerts · Operated by 1408736 Ontario Inc. · hello@alleralerts.com · https://www.alleralerts.com

Medical Disclaimer

No Guarantee of Safety

Results provided by AllerAlerts — including dish risk assessments, menu scan results, strip test interpretations, and community reports — are estimates only, based on a curated dish database, keyword rules, AI analysis, and user observations. None of these constitute laboratory testing of actual food.

Allergen content can vary based on restaurant preparation, cross-contamination, ingredient substitutions, regional variations, and labelling errors. A "Low Risk" result does not mean a dish is free from your allergen.

Strip Test Clarification

AllerAlerts does not manufacture, supply, or calibrate any allergen test strip or testing device. Strip test results recorded in the app are based solely on observations entered by you, the user. AllerAlerts accepts no responsibility for the accuracy of any physical test strip or testing device used.

Always Verify in Person

• Ask restaurant staff about specific ingredients and cross-contamination risks
• Read food labels carefully on packaged foods
• Inform the chef of your allergy when ordering

Always Carry Emergency Medication

Not Medical Advice

Nothing in AllerAlerts — including risk assessments, allergen information, severity levels, or emergency plan templates — constitutes medical advice. This app is not a substitute for advice, diagnosis, or treatment provided by a qualified medical professional.

This Disclaimer Applies to Every Feature

This disclaimer applies to all results and features in AllerAlerts, including AI dish lookup, menu scan, strip test analysis, community reports, allergen profile assessments, and triage summaries.

AllerAlerts — A reference tool to help you make more informed decisions. Not a replacement for medical care or your epinephrine auto-injector.

Community Content Policy

What Community Reports Are

Community reports are personal observations submitted by individual users. They are not verified by AllerAlerts, not laboratory results, and not guarantees of allergen presence or absence. Every report includes a prominent disclaimer to this effect.

What You May Submit

You may submit a report if you have personally observed the allergen situation, the information is accurate to the best of your knowledge, and it relates to a real dish at a real establishment.

Prohibited Content

• Inaccurate reports — fabricated, exaggerated, or unverified allergen claims
• Defamatory content — false statements that could harm a restaurant or individual
• Misleading "safe" reports — intended to mislead users with allergies
• Offensive or harmful content — hateful, discriminatory, harassing, or violent content
• Personal information — names or contact details of private individuals
• Spam — promotional or irrelevant content

Accuracy Responsibility

When you submit a report, you confirm it reflects your honest experience. People with life-threatening allergies may rely on your report. Submitting a false or misleading report could cause serious harm.

Moderation

Any user can flag a report. Flagged reports are reviewed by AllerAlerts moderators. We may remove reports, warn accounts, or terminate accounts for violations. For urgent safety concerns: hello@alleralerts.com

Retention of Flagged and Removed Content

When a report is removed following a moderation review, it is deleted from public view immediately. A record of the removal (including the report content) may be retained internally for up to 90 days for abuse prevention, legal compliance, and moderator review. After 90 days, removed content is permanently deleted. To request deletion of any retained record, contact hello@alleralerts.com.

Indemnification

By submitting a report, you agree to indemnify AllerAlerts from any claims, damages, or expenses arising from your report, including defamation or harm to third parties.

Restaurant Owners

If you believe a report about your establishment is false or defamatory, contact hello@alleralerts.com with details. We will review within 5 business days.

Consequences of Violations

Violations may result in: removal of the report without notice, a warning, temporary suspension, permanent termination of your account, or referral to law enforcement where required by law. We will cooperate with lawful law enforcement requests in accordance with applicable law and our Privacy Policy.

Minor Users and Community Reports

Users between the ages of 13 and 17 may use AllerAlerts with parental or guardian consent. However, community report submission is only available to users aged 18 and older. This restriction exists because community reports include location data and personal observations published to other users.

If you are under 18 and have submitted a community report, please contact us at hello@alleralerts.com and we will remove it promptly.